fizy is Turkey's one of the most known and one of the largest digital music platform. The easiest way to discover and listen to music. Search the artists you like, listen to your favorite songs or watch video clips. fizy app is available on iOS devices, Android devices, Apple TV, CarPlay, TV + and Sonos, there is also a web player version.
Millons of songs, new released albums, popular songs
Video clips and video playlists
Your favourite artists’ live concerts
Acoustic sessions and exclusive video contents
Hundreds of playlists according to your mood
Hundreds of radio stations
Creating personal playlists and follow other users’ playlists
Lyrics feature
Shuffle play
Daily mixes
TV Music Channels
High sound quality
Offline listening mode
You may download fizy mobile phone application as free of charge. You can use fizy as free ofcharge for a period of 1 month after you log in, and enjoy all the features. When your free membership expires, you may select the membership option appropriate for you and continue using fizy.
Membership types and prices can be found on My Membership page within the application. You may purchase the listening package you prefer in order to listen to music. The membership fee in paid memberships is collected as monthly/weekly/daily with respect to the concerned period based on the membership type.
If you are a Turkcell subscriber, fizy subscriptions are given with free internet data as a gift that can only be used in fizy. The data amount in the gift might depend on the subscription type. Internet usage after consuming the data given as a gift, unless you do not benefit from another related campaign, is charged by your own internet provider’s data tariff. Standard internet fee is applied when logging into or using third party applications such as Twitter, Facebook or YouTube or for some integrations within the application (Google Analytics, Adjust etc.) if you have a mobile internet package, such fee is deducted from the package. If you are another operator’s subscriber, your internet data due to the use of the application is charged by your operator and its relevant tariffs. You may get detailed information from your operator concerning this issue.
If you subscribed for your paid membership over the Stores, you are required to make the cancellation over the Stores also. The cancellation of such memberships cannot be performed over your operator.
You can contact us by sending an email to: info-muzikdestek@turkcell.com.tr
Yaani is a Turkey’s browser and search engine that allows subscribers to surf and search the Internet.
Yaani access local content first, so that every search is relevant to what’s happening in Turkey
With Yaani app;
- Search for the information you want
- Surf the Web
- Check the local news
- Search for local restaurants
- Check the local weather
- Enjoy your favorite music via Fizy
- Discover movies and sessions that are playing in the nearest cinema
- Save money by comparing and purchasing products at convenient prices
- Access magazine or article you are searching for with just a single click
- Save your favorite sites and share with your friends
Yaani can be used via
www.yaani.com.tr at the Desktop or Mobile Web browser, or can be downloaded from App Store or Google Play. Mobile device users with all Android 4.1, iOS 10 and above operating systems can be downloaded and used Yaani.
Yaani can be used by all operator subscribers.
This is a mobile app and web platform that enables you,
by using TV+ app, to watch more than 110 local and foreign channels, your
favorite films and TV series from your mobile phone, tablet or the
www.turkcelltvplus.com.tr website, plus it gives you the chance to also rent the
most popular and up-to-date movies.
All Turkcell and Turkcell Superonline subscribers can
benefit from this service. Turkcell Superonline subscribers can use the service via
the web, and Turkcell subscribers can use it through the web, or their mobile phones
and tablets.
Turkcell subscribers can log in with their Turkcell
phone numbers and Passwords, while Turkcell Superonline customers can log in
with their customer numbers and passwords.
You can get information about our packages by calling
our customer services on 532.
TV+ subscribers will not have to pay any
commitment or cancellation fee. When you cancel your TV+ subscription, it
will be canceled automatically at the end of your subscription period.
BiP is a new generation app that enables you to experience instant messaging with
your loved ones over the internet. You can send your pictures, videos, sound
recordings and text messages along with unique content instantly and free of any
charge.
With BiP app;
- You can instantly message your friends using BiP.
- You can send messages to more than one person at the same time.
- You can share your location with one-on-one or group messages.
- You can make your texts more entertaining with caps and stickers exclusive
to BiP.
- You can generate your own caps from BiP by using your existing photo or
taking a new photo.
- You can make your messages disappear from the chat screen at the end of a
predetermined period while you are messaging your loved ones using the BiP
special disappearing message feature.
BiP is an instant messaging app that can be used by
TURKCELL and other operators’ subscribers. All users who own iOS and Android mobile
devices can download and use this app. It cannot be used yet on Blackberry and
Windows mobile devices.
This app can be downloaded from App Store, Google Play
or AppMarket.
The app can be removed by uninstalling it.
Merhaba Umut is an app that meets the communication
needs of Arabic speakers, particularly Syrians, who are living in Turkey for the
short or long-term. With Merhaba Umut, it is possible to learn Turkish, communicate
in Turkish and reach information needed for everyday life.
All Turkcell and non-Turkcell users can benefit from
this app.
This application can be used on smartphones and tablets
with iOS and Android operating systems.
This app is free of charge and subscription is not
required. Mobile internet consumption will be charged via the user’s current date
plan, as this app has online running features.
Merhaba Umut is not a service that needs canceling as
it doesn’t require subscription.
4.5G is a fourth generation telecommunication service
that provides faster mobile internet speed, more data capacity, and less time lags.
No, you can experience 4.5G without paying any
additional charge.
4.5G technology will make a fundamental difference in
many areas, improving your video watching experience on mobile devices, your ability
to share high-volume data, plus you’ll notice the difference in cloud services,
smart home and city infrastructures, and mobile offices, mobile health and mobile
education services. We’ll start to do most of our work and daily activities on our
mobiles, and this will continue to change our usage habits and entire sectors.
Companies and employees will be able to work more efficiently outside the office and
will be able to get hold of the information and files they need with 4.5G speed
anywhere as long as they within a 4.5G coverage area. The Internet of Things
(intermachine communication) and cloud computing will show their true potential.
Smart city and smart home infrastructures will be able to work perfectly and it will
provide high efficiency and great convenience in every aspect of our lives. Remote
access to mobile health and mobile education will be much easier.
In order to experience the advantages that 4.5G can
offer, you need to be within a 4.5G coverage area and use a 4.5G compatible SIM card
and supporting device. You can already get your 4.5G compatible SIM cards at
Turkcell Stores, or through a corporate sales representative if you are a corporate
line user.
You can visit your nearest Turkcell Store to change
your SIM for a 4.5G compatible one.
Yes, a SIM card change costs 22 TL including VAT.
You can also activate international calls by texting
YURTDISI ARAMA (meaning “international call”) free of charge to 2222, or deactivate
them by texting IPTAL YURTDISI ARAMA (meaning “cancel international call”) to the
same.
If the person you’re calling is a Turkcell customer who is currently abroad, you
just need to dial their mobile phone number.
Calls to other countries while abroad can be made by dialing the current
country’s international exit code, the receiver’s country code, the receiver’s
network code and then the number.
To call the user of an overseas operator while they are in that country, simply
dial their mobile phone number.
No, you will not be charged for receiving international
calls while you are in Turkey.
You can get information by calling 532.
You can use your domestic minutes and text messages
only towards local numbers.
In order to activate the roaming status of your individual line; the legal owner or
user has to apply.
From Turkcell Customer Services (532 from Turkey or +90 532 532 00 00 from
abroad)
TIM and Turkcell stores (Domestic)
Mobile Signature with Online Transaction Center
By sending SMS to 2222 (Domestic)
You can reach Turkcell via "My Account" by logging in with your password,
Roaming activation can be made by calling 00905327570532 from abroad free of charge.
Opening via SMS:
If your line is closed to use in abroad, you can text INTERNATIONAL, ULUS, ROAMING
or ROAM to 2222 for free to inquire whether your line is open to use in abroad. The
transaction can only be done when you are in Turkey.
Roaming deactivation process can be done by sending "IPTAL ROAM" sms for free.
Make calls from your destination country by putting ‘+’
and country code in front of the number. .Your mobile phone will automatically
choose the operator that has the most extensive coverage area. If you are not sure
about your mobile phone’s automatic operator selection feature, you can make this
choice through your phone’s settings menu.
You can get information roaming usage rates of your
plan from customer services by calling 532.
You can use your Turkish bank credit card to top up TL, mobile and computer internet packages for any Turkcell number on the TL/Paket Yükle (Money/Package Top Up) page, reached from the link on the top right corner of turkcell.com.tr homepage. Click for instant money or to add to your package. You can also add money to your account on “Digital Operator” application. Foreign bank credit cards can only be used if the credit card supports 3D secure application.
You can also add money by stopping by your nearest Turkcell Store.
Click for Digital Operator iOS.
Click for Digital Operator Android.
To buy a package with your current balance, you can call 532. Also, You can also buy a package on the “Digital Operator” application. Packages can also be bought by credit cards. Foreign bank credit cards can only be used if the credit card supports 3D secure application.
Click for Digital Operator iOS.
Click for Digital Operator Android.
You can make and receive calls and benefit from all
pay-as-you-go services for 180 days, starting from the moment you top up your
number. If you don’t add money within this 180-day period, a 90-day “Semi-Active
Period” will start. During this period, people can reach you, but you can’t make
calls, even if you have credits. To be able to make calls, you have to top up your
line every 180 days. If you don’t top up your line at the end of semi-active period,
your line will be canceled and cannot be used again until you buy it back from a
TURKCELL communication Center.
You can find out your usage periods by dialing *166*5#
from your mobile phone.
You can find out by dialing *123# from your mobile phone. Also, you can check :
Click for Digital Operator iOS.
Click for Digital Operator Android.
If you can read at least 6 digits of your passcode, you
can add units by dialing *128# from your mobile phone. If you can read less than 6
digits of the passcode, you can get help by visiting a Turkcell Store..
Why is this fee charged? This fee is the amount that
has to be paid to the government for telecommunications services. The fee for 2017
has been determined as 19.68 TL (this was 18.95 TL for 2016) in accordance with the
decision of the Information and Communication Technologies Board. Turkcell pays this
amount to the government on behalf of its subscribers at the beginning of each year
as a lump sum payment. However, it receives this amount on a monthly basis to
provide easy terms of payment to its subscribers. For pay-as-you-go numbers, this is
received in equal installments over 12 months.. Dial *100# and tap the call button.
Select Reply from the menu displayed and text “4” free of charge to learn your Radio
Usage Fee.
You can call 532 to find out your line’s current
subscriptions.
If your credit top-up was not successful, you can call
532.
If you’ve put credit on the wrong number, you can call
532 to get information on how to cancel the transaction.
Avans TL (Advance Money) is a service that allows our
customers to have an account in minus balance. With Avans TL (Advance Money),
Turkcell gives you an advance of 8TL when your balance is about to finish, so that
if you’re in the middle of a call you won’t be cut off. Our individual pay-as-you-go
card holder costumers who have been members of Turkcell for more than 90 dayscan
benefit from our Avans TL (Advance Money) service just for 99 kurus per month.
TL Transfer (Money Transfer) is a service that enables
you to transfer money to pay-as-you-go users via your Turkcell number. If you are
using postpaid, the transferred amount will be added to your bill, if you are
pay-as-you-go, it will be deducted from your current balance. You can also make
transactions by texting to 8888. Write the receiver’s number without the first 0,
leave a space and add the amount that you wish to transfer. (Example: 5XXXXXXXXX 25)
You can call 532 to learn your puk code.
You can call 532 to unsubscribe from the current
service subscriptions on your line.
You can text FATURA (meaning “invoice”) to 2200. You will be charged in addition to your package. You can also find out your invoice from the “Digital Operator” application.
Click for Digital Operator iOS.
Click for Digital Operator Android.
You can call 532 or visit a Turkcell Store to pay your bill. Also you can pay you bill on the "Digital Operator" application with you credit card. Foreign bank credit cards can only be used if the credit card supports 3D secure application.
Click for Digital Operator iOS.
Click for Digital Operator Android.
Your bill cycle date will be on the 10th, 20th, or 25th day of each month, in accordance with your request. You can also find out your invoice from the “Digital Operator” application.
Click for Digital Operator iOS.
Click for Digital Operator Android.
You can change your billcycle date date by calling
532.
You can change your invoice payment due date by calling 532 You can find out your due date from the “Digital Operator” application. Also you can pay your invoice over “Digital Operator”.
Click for Digital Operator iOS.
Click for Digital Operator Android.
You can receive your invoice in e-invoice or SMS format
by calling 532.
The late fee rate for individual costumers has been determined as 1.4% as of April 24, 2015. The late fee rate before that date was 4%.
As of the date of January 3, 2017, a total amount of 14TL, including taxes will be reflected in your bill if your line is closed due to unpaid bills. The current fee is 29,90 TL.
If your are using postpaid, you can use the minutes on
your package until bill cycle date. If you are using pay-as-you-go, you can use your
minutes until the end of your package period.
An info text is sent to your mobile phone when you use 80% and 100% of your package and at the end of your package’s usage period.
If you do not have additional package at the time when
you finish your minutes, you will be charged according to excess usage conditions of
your plan.
You can check by texting KALAN (meaning “remaining”) free of charge to 2222. You can dial *159# or you can call our Customer Services on 532. Also, you can check the remaining balance of your package on the "Digital Operator" application. As soon as you top up a packet of 10TL or more on your Hazır Kart or receive a Credit Transfer of 10TL or more you can call from your phone, receive calls and use all Hazır Kart services for 185 days. If you cannot top up a10 TL packet or more again throughout the 185 days or receive a Credit Transfer of 10TL or more the 180 Day "Semi Active Period" starts. Throughout this period you can receive calls but you cannot make any calls even if you have TL remaining on your line. You must top up TL once every 185 days.
Click for Digital Operator iOS.
Click for Digital Operator Android.
If you are on contract, 12TL will be charged for every 250 min. of calls in any direction after exceeding the package limit. If you are using pay-as-you-go, the fee for every call in any direction is 75 kurus per minute..
Five-digit numbers starting with 118 are not included
in your package and will be charged additionally.
Three-digit numbers starting with 1 are included in
your package.
Yes, you can move to another rate plan from your
current rate plan, but only once a month. When you place a request to change your
rate plan, you can start to benefit from the new rate plan from the date when your
on your bill cycle date You can call our Customer Services on 532 to change your
plan.
You can find out your remaining balances by texting KALAN (meaning “remaining”) to 2200. .You can also call our Customer Services on 532.
Any texts sent for services, such as competitions,
donations, etc. are not included in your package; they will be charged additionally.
You can call our Customer Service on 532 to get
information about our packages and rate plans.
You can take over the ownership by taking the death
certificate to a Turkcell Store.
If your SIM card gets lost, stolen or becomes defective you can go to the nearest TİM Turkcell Store and receive your Spare SIM Card immediately without having to change your number. If the line is registered to you, you can apply to a TİM Turkcell Store with your identification or request it from Customer services over my account and receive it by courier. If the line is not registered to you, you can apply to a TİM Turkcell Store with the registered person's power of attorney and identification. The courier service is free of charge in 81 cities.
You must first complete the line closure process for Lost-Stolen lines by confirmation. In any case (theft, defect, loss, blockage,etc. included) where your existing SIM Card is not 4.5G compatible you can obtain your 4.5G compatible SIM card free of charge. Platinum & Black customers can get an SIM card free of charge in any situation. If card users with a 4.5G compatible SIM card make an SIM Card change and request another 4.5G compatible SIM card a fee is charged. "The fee is 22 TL." The SIM card fee for billed lines is reflected on the first bill that is issued. If you are using a prepaid line you can continue to use the TL remaining on the line when receive your Spare SIM Card. A SIM card change SHALL NOT affect any tariff, service, campaign, etc. assigned to your line. When the SIM card changes the PIN and PUK code assigned to your old card shall also change.
If you want to cancel your line, you can call Customer
Services on 532 for detailed information
Individual costumers can switch over from postpaid
plans to pay-as-you-go at any Turkcell Store.
The line owner can do this with their ID card.
Yes, you have to choose one of the new payment type’s
rate plans at the time of changing your method of payment.
No, this is free of charge.
No, switching to a contract plan is free of charge.
This means changing your operator without changing your
phone number.
No, you won’t have to pay any fee.
To carry out a number porting transaction, you can
apply in person at any dealer certified by the operator whose services you wish to
receive.
The number porting process can be legally completed within 4 days, at most. During this period, your communication services remain uninterrupted.
As Turkey’s leading communication and technology
company, we guarantee to solve customer requests in an open, transparent, quick,
reassuring and customer-oriented manner. We always handle customer requests with our
devotion to providing high-quality services. Whenever we receive a complaint from
our costumers, we review each complaint in an objective, attentive, and careful
manner and provide a solution as a result of this review. We also implement
permanent improvements in our system and processes in parallel to complaints and
suggestions. By supporting participation, sharing, and inventiveness among our
employees, we provide an environment where they can constantly express and develop
themselves. Our request handling process policies and objectives are structured to
meet the legal regulation-based requirements (ITIA, Ministry of Industry and
Commerce, etc.) and customer expectations and we progress by paying attention to
what our employees have to say. We regularly review the Turkcell customer request
and complaint management process and implemented systems to determine areas of
improvement and to increase productivity, and we report events and constantly
improve them.
