Easy Application

Seamless Communication

Stop searching for WiFi — Turkcell keeps you connected anywhere.

Advantageous Offers

From data to calls, Turkcell’s great offers have it all.

Your SIM your Way

Get your SIM card easily — online or from Turkcell’s wide network of stores

Get Your Turkcell Tourist Package

Submit your application online - receive your SIM digitally or pick it up at a store when you arrive in Türkiye. Apply now and take advantage of the offer! Valid for arrivals within 90 days.

Tourist Welcome Pack

Purchase Your Tourist Package & Activate via the Turkcell App

Place your order above. On your eSIM-compatible phone, open the Turkcell App. Follow the simple activation steps: Scan your passport with your phone camera, tap your passport to your phone using NFC, complete a quick liveness check, confirm your identity and accept the contract via live video, it’s fast, secure, and completely digital - no need to visit a store!

Complete your eSIM setup

Once your eSIM profile is installed and you arrive in Türkiye, your Tourist Package will be ready to use.

You can also complete your activation at any Turkcell store

If you're entering Türkiye without a passport or prefer a physical SIM card, you can complete your activation at any Turkcell store.

Get your SIM card in 4 simple steps to stay connected with your loved ones during your visit to Türkiye

Frequently Asked Questions

Why should I choose Turkcell?

Who can benefit from a tourist SIM card?

How does the application process work?

How does the activation process work?

How can I activate the SIM card on my own using the Turkcell App?

I applied from abroad and have now arrived in Türkiye. How can I start using my line?

How can I receive my SIM card from a Turkcell store?

Which identification document can I use?

Why can’t I select any date I want in the “Arrival date to Türkiye” field during the application process?

Which address should I enter during activation?

How can I make the payment?

How can I get a refund for my tourist SIM card?

I received an error during the payment process. What should I do?

My payment was under- or over-refunded. Why?

I received an error while scanning my passport during activation in the Turkcell app. What should I do?

I cannot scan my passport with NFC in the Turkcell App. What can I do?

My Android phone is NFC compatible but I’m receiving an error message on Turkcell App. What should I do?

I’m getting an error during the liveness check. What should I do?

I can’t pass the video recording step because I’m having trouble reading the text. What should I do?

I can’t install the eSIM on my phone. What should I do?

The EGM Control page keeps showing errors. What should I do?

I couldn't activate my line through the Turkcell App. What should I do next?

Can I update my entry date to Türkiye?

I have applied, how can I go to the nearest Turkcell store?

Will I have to pay any extra fees when picking up my line from a Turkcell store?

I missed the in-store pick-up deadline. What should I do?

Can I get my line as an eSIM?

Does my package include talk minutes and SMS?

How can I top up when my data and talk minutes run out?

Is my package valid only in Türkiye?

What kind of internet speed can I expect?

Can I use my phone as a hotspot?

Can I use my existing number on my phone at the same time?

My line is not working. Could my SIM card be broken? What can I do?

My trip has been canceled. How can I cancel my line?

How can I reach the call center?

In which language can I get support from the call center?