This is a mobile app and web platform that enables you,
by using TV+ app, to watch more than 110 local and foreign channels, your
favorite films and TV series from your mobile phone, tablet or the
www.turkcelltvplus.com.tr website, plus it gives you the chance to also rent the
most popular and up-to-date movies.
All Turkcell and Turkcell Superonline subscribers can
benefit from this service. Turkcell Superonline subscribers can use the service via
the web, and Turkcell subscribers can use it through the web, or their mobile phones
Turkcell subscribers can log in with their Turkcell
phone numbers and Passwords, while Turkcell Superonline customers can log in
with their customer numbers and passwords.
You can get information about our packages by calling
our customer services on 532.
TV+ subscribers will not have to pay any
commitment or cancellation fee. When you cancel your TV+ subscription, it
will be canceled automatically at the end of your subscription period.
BiP is a new generation app that enables you to experience instant messaging with
your loved ones over the internet. You can send your pictures, videos, sound
recordings and text messages along with unique content instantly and free of any
With BiP app;
- You can instantly message your friends using BiP.
- You can send messages to more than one person at the same time.
- You can share your location with one-on-one or group messages.
- You can make your texts more entertaining with caps and stickers exclusive
- You can generate your own caps from BiP by using your existing photo or
taking a new photo.
- You can make your messages disappear from the chat screen at the end of a
predetermined period while you are messaging your loved ones using the BiP
special disappearing message feature.
BiP is an instant messaging app that can be used by
TURKCELL and other operators’ subscribers. All users who own iOS and Android mobile
devices can download and use this app. It cannot be used yet on Blackberry and
Windows mobile devices.
This app can be downloaded from App Store, Google Play
The app can be removed by uninstalling it.
Merhaba Umut is an app that meets the communication
needs of Arabic speakers, particularly Syrians, who are living in Turkey for the
short or long-term. With Merhaba Umut, it is possible to learn Turkish, communicate
in Turkish and reach information needed for everyday life.
All Turkcell and non-Turkcell users can benefit from
This application can be used on smartphones and tablets
with iOS and Android operating systems.
This app is free of charge and subscription is not
required. Mobile internet consumption will be charged via the user’s current date
plan, as this app has online running features.
Merhaba Umut is not a service that needs canceling as
it doesn’t require subscription.
4.5G is a fourth generation telecommunication service
that provides faster mobile internet speed, more data capacity, and less time lags.
No, you can experience 4.5G without paying any
4.5G technology will make a fundamental difference in
many areas, improving your video watching experience on mobile devices, your ability
to share high-volume data, plus you’ll notice the difference in cloud services,
smart home and city infrastructures, and mobile offices, mobile health and mobile
education services. We’ll start to do most of our work and daily activities on our
mobiles, and this will continue to change our usage habits and entire sectors.
Companies and employees will be able to work more efficiently outside the office and
will be able to get hold of the information and files they need with 4.5G speed
anywhere as long as they within a 4.5G coverage area. The Internet of Things
(intermachine communication) and cloud computing will show their true potential.
Smart city and smart home infrastructures will be able to work perfectly and it will
provide high efficiency and great convenience in every aspect of our lives. Remote
access to mobile health and mobile education will be much easier.
In order to experience the advantages that 4.5G can
offer, you need to be within a 4.5G coverage area and use a 4.5G compatible SIM card
and supporting device. You can already get your 4.5G compatible SIM cards at
Turkcell Stores, or through a corporate sales representative if you are a corporate
You can visit your nearest Turkcell Store to change
your SIM for a 4.5G compatible one.
Yes, a SIM card change costs 22 TL including VAT.
You can also activate international calls by texting
YURTDISI ARAMA (meaning “international call”) free of charge to 2222, or deactivate
them by texting IPTAL YURTDISI ARAMA (meaning “cancel international call”) to the
If the person you’re calling is a Turkcell customer who is currently abroad, you
just need to dial their mobile phone number.
Calls to other countries while abroad can be made by dialing the current
country’s international exit code, the receiver’s country code, the receiver’s
network code and then the number.
To call the user of an overseas operator while they are in that country, simply
dial their mobile phone number.
No, you will not be charged for receiving international
calls while you are in Turkey.
You can get information by calling 532.
You can use your domestic minutes and text messages
only towards local numbers.
In order to activate the roaming status of your individual line; the legal owner or
user has to apply.
From Turkcell Customer Services (532 from Turkey or +90 532 532 00 00 from
TIM and Turkcell stores (Domestic)
Mobile Signature with Online Transaction Center
By sending SMS to 2222 (Domestic)
You can reach Turkcell via "My Account" by logging in with your password,
Roaming activation can be made by calling 00905327570532 from abroad free of charge.
Opening via SMS:
If your line is closed to use in abroad, you can text INTERNATIONAL, ULUS, ROAMING
or ROAM to 2222 for free to inquire whether your line is open to use in abroad. The
transaction can only be done when you are in Turkey.
Roaming deactivation process can be done by sending "IPTAL ROAM" sms for free.
Make calls from your destination country by putting ‘+’
and country code in front of the number. .Your mobile phone will automatically
choose the operator that has the most extensive coverage area. If you are not sure
about your mobile phone’s automatic operator selection feature, you can make this
choice through your phone’s settings menu.
You can get information roaming usage rates of your
plan from customer services by calling 532.
You can use your turkish bank credit card to top up TL,
Nar and mobile and computer internet packages for any Turkcell number on the
TL/Paket Yükle (Money/Package Top Up) page, reached from the link on the top right
corner of turkcell.com.tr homepage. Click for instant money or to add to your
You can also add money by stopping by your nearest Turkcell Store.
To buy a package with your current balance, you can
call 532. You can also buy a package by stopping by your nearest Turkcell Store.
You can make and receive calls and benefit from all
pay-as-you-go services for 180 days, starting from the moment you top up your
number. If you don’t add money within this 180-day period, a 90-day “Semi-Active
Period” will start. During this period, people can reach you, but you can’t make
calls, even if you have credits. To be able to make calls, you have to top up your
line every 180 days. If you don’t top up your line at the end of semi-active period,
your line will be canceled and cannot be used again until you buy it back from a
TURKCELL communication Center.
You can find out your usage periods by dialing *166*5#
from your mobile phone.
You can find out by dialing *123# from your mobile
If you can read at least 6 digits of your passcode, you
can add units by dialing *128# from your mobile phone. If you can read less than 6
digits of the passcode, you can get help by visiting a Turkcell Store..
Why is this fee charged? This fee is the amount that
has to be paid to the government for telecommunications services. The fee for 2017
has been determined as 19.68 TL (this was 18.95 TL for 2016) in accordance with the
decision of the Information and Communication Technologies Board. Turkcell pays this
amount to the government on behalf of its subscribers at the beginning of each year
as a lump sum payment. However, it receives this amount on a monthly basis to
provide easy terms of payment to its subscribers. For pay-as-you-go numbers, this is
received in equal installments over 12 months.. Dial *100# and tap the call button.
Select Reply from the menu displayed and text “4” free of charge to learn your Radio
You can call 532 to find out your line’s current
If your credit top-up was not successful, you can call
If you’ve put credit on the wrong number, you can call
532 to get information on how to cancel the transaction.
Avans TL (Advance Money) is a service that allows our
customers to have an account in minus balance. With Avans TL (Advance Money),
Turkcell gives you an advance of 8TL when your balance is about to finish, so that
if you’re in the middle of a call you won’t be cut off. Our individual pay-as-you-go
card holder costumers who have been members of Turkcell for more than 90 dayscan
benefit from our Avans TL (Advance Money) service just for 99 kurus per month.
TL Transfer (Money Transfer) is a service that enables
you to transfer money to pay-as-you-go users via your Turkcell number. If you are
using postpaid, the transferred amount will be added to your bill, if you are
pay-as-you-go, it will be deducted from your current balance. You can also make
transactions by texting to 8888. Write the receiver’s number without the first 0,
leave a space and add the amount that you wish to transfer. (Example: 5XXXXXXXXX 25)
You can call 532 to learn your puk code.
You can call 532 to unsubscribe from the current
service subscriptions on your line.
You can text FATURA (meaning “invoice”) to 2222. You
will be charged in addition to your package.
You can call 532 or visit a Turkcell Store to pay your
Your billcycle date will be on the 10th, 20th, or 25th
day of each month, in accordance with your request.
You can change your billcycle date date by calling
You can change your invoice payment due date by calling
You can receive your invoice in e-invoice or SMS format
by calling 532.
The late fee rate for individual costumers has been
determined as 1.4% as of April 24, 2015. The late fee rate before that date was 4%.
As of the date of January 3, 2017, a total amount of
14TL, including taxes will be reflected in your invoice, if your line is closed due
to unpaid bills. The current fee is 12 TL.
If your are using postpaid, you can use the minutes on
your package until bill cycle date. If you are using pay-as-you-go, you can use your
minutes until the end of your package period.
An info text is sent to your mobile phone when you use
80% and 100% of your package and at the end of your package’s usage period.
If you do not have additional package at the time when
you finish your minutes, you will be charged according to excess usage conditions of
You can check by texting KALAN (meaning “remaining”)
free of charge to 2222. You can dial *159# and you can also call our Customer
Services on 532.
If you are on contract, 10TL will be charged for every
250 min. of calls in any direction after exceeding the package limit. If you are
using pay-as-you-go, the fee for every call in any direction is 60 kurus per
Five-digit numbers starting with 118 are not included
in your package and will be charged additionally.
Three-digit numbers starting with 1 are included in
Yes, you can move to another rate plan from your
current rate plan, but only once a month. When you place a request to change your
rate plan, you can start to benefit from the new rate plan from the date when your
on your bill cycle date You can call our Customer Services on 532 to change your
You can find out your remaining balances by texting
KALAN (meaning “remaining”) to 2200. .You can also call our Customer Services on
Any texts sent for services, such as competitions,
donations, etc. are not included in your package; they will be charged additionally.
You can call our Customer Service on 532 to get
information about our packages and rate plans.
You can take over the ownership by taking the death
certificate to a Turkcell Store.
The SIM card replacement service is 22TL including VAT
for costumers on contract or pay-as-you-go .(It is free of charge for costumers with
Platinum and Black plans). A courier service is free and available in 81 cities. .If
your line is registered to your name, you just need to apply at a Turkcell Store
with your ID Card. You can get your new SIM card instantly when you apply at a
Turkcell Store. You can also call a Turkcell Store and ask them to send your
replacement SIM card to your address by courier. If your line is registered in
somebody else’s name, you can also take your new SIM card along with your ID Card
and the line owner’s trust deed when you apply at a Turkcell Store. If you are on
pay-as-you-go, you can also continue to use your remaining credit on your
replacement SIM card.
If you want to cancel your line, you can call Customer
Services on 532 for detailed information
Individual costumers can switch over from postpaid
plans to pay-as-you-go at any Turkcell Store.
The line owner can do this with their ID card. They
will also need to fill out a form for Data lines. It will take effect within 96
Yes, you have to choose one of the new payment type’s
rate plans at the time of changing your method of payment.
No, this is free of charge.
No, switching to a contract plan is free of charge. If
you owe money on your account from using the AVANS TL (ADVANCE MONEY) service, this
amount will be reflected in your first bill as a debt after switching to the
contract plan. (This is valid for costumers who switch to a contract plan after
This means changing your operator without changing your
No, you won’t have to pay any fee.
To carry out a number porting transaction, you can
apply in person at any dealer certified by the operator whose services you wish to
The number porting process can be legally completed
within 6 days, at most. During this period, your communication services remain
As Turkey’s leading communication and technology
company, we guarantee to solve customer requests in an open, transparent, quick,
reassuring and customer-oriented manner. We always handle customer requests with our
devotion to providing high-quality services. Whenever we receive a complaint from
our costumers, we review each complaint in an objective, attentive, and careful
manner and provide a solution as a result of this review. We also implement
permanent improvements in our system and processes in parallel to complaints and
suggestions. By supporting participation, sharing, and inventiveness among our
employees, we provide an environment where they can constantly express and develop
themselves. Our request handling process policies and objectives are structured to
meet the legal regulation-based requirements (ITIA, Ministry of Industry and
Commerce, etc.) and customer expectations and we progress by paying attention to
what our employees have to say. We regularly review the Turkcell customer request
and complaint management process and implemented systems to determine areas of
improvement and to increase productivity, and we report events and constantly