Quality Policy

​We are continuously improving our processes and implementing an effective “Quality Management System

 

  • As the first and leader digital operator, we are committing to provide the best digital customer experience with high quality products and services.
  • We continuously improve the quality of our processes, products and services.
  • We understand the expectations of our customers correctly and meet these expectations with high quality products and services.
  • We provide environments where our employees can express themselves as participatory, sharing and creative so they can continuously improve themselves.
  • We determine and announce the Quality Management System and Quality Goals in accordance with customer requirements and determine areas open to improvement, we regularly review, report and continuously improve in order to increase efficiency,
  • We comply with the conditions specified in the laws, for this purpose, we closely monitor the relevant legal requirements in matters concerning our activities and keep this information systematically up-to-date.
  • We fulfill requirements which is applicable.
As BİP İletişim Teknolojileri ve Dijital Servisler A.Ş., Lifecell Bulut Çözümleri A.Ş., Turktell Bilişim Servisleri A.Ş. 
  • we are committing to provide the best digital customer experience with high quality products and services.
  • we continuously improve the quality of our processes, products and services.
  • we understand the expectations of our customers correctly and meet these expectations with high quality products and services.
  • we provide environments where our employees can express themselves as participatory, sharing and creative so they can continuously improve themselves.
  • we determine and announce the Quality Management System and Quality Goals in accordance with customer requirements and determine areas open to improvement, we regularly review, report and continuously improve in order to increase efficiency.
  • we comply with the conditions specified in the laws, for this purpose, we closely monitor the relevant legal requirements in matters concerning our activities and keep this information systematically up-to-date.
  • we fulfill requirements which is applicable.

Related

  • Information Security Policy

    The purpose of this policy  is to describe the information security management system which is created with the approval of the Top Management to manage Turkcell’s information security needs and how the information security polices, which are the most important elements of this system, are structured.
    Read More

  • Business Continuity Policy

    ​We are working to be prepared for disasters or emergencies.

    Read More

  • History

    GSM-based mobile communication in Turkey began when Turkcell commenced operations in February 1994.​
    Read More

  • Subsidiaries and Affiliated Companies

    Turkcell continues its communication activities with its domestic and international subsidiaries and affiliated companies in a wide geographical area.​

    Read More