Assignment

You can assign your subscription at Turkcell Subscriber Centers and TurkcellExtras outlets.

Documents needed:

• Identification Card. What alternative documents can I use?

Assignees shall be asked to submit new subscription documents.

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Switching from post-paid line to Hazır Kart

The transaction of switching from a post-paid line to Hazır Kart can be performed at TurkcellExtras.

Documents needed:

• National Identification Card Identification Card. What is the alternative to this document?

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Changing billing period

You can change your billing period by calling Turkcell Customer Services at 444 0 532, at Turkcell Subscriber Centers or at TurkcellExtras.

Documents needed:

• Identification Card What is the alternative to this document?

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Temporary deactivation upon request

You can temporarily deactivate your line by calling Turkcell Customer Services at 444 0 532, at TurkcellExtras or over Online Transactions Center.

Documents needed:

• Identification Card. What is the alternative to this document?

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Detailed Billing Information

You can apply for detailed billing information by calling Turkcell Customer Services at 444 0 532, or at TurkcellExtras.

Documents needed:

• Application

• Identification Card. What is the alternative to this document?

Note:
The subscriber must apply in person or appoint a proxy particularly for this transaction. Detailed information is available for the past 6 months.

For all transactions carried out through Turkcell Subscription Centers and Turkcell Extra's, a service charge ,that is recommended by Mobile Communication Systems and Equipment Businessmen's Association may be applicable. However, transactions that do not require submission of any "documents", may also be completed via our internet web site free of charge or may also be carried out through our call centre 444 0 532 in return for a charge of 1 SMS